Veteran Impact Services, Inc. / Operation Charlie Bravo

OCB is a division of Veteran Impact Services, Inc. An Indiana Non-Profit Domestic Corporation / Public Benefit Corporation.

Return / Refund Policy

Last updated: 10 AUG 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales @ocbravo.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided, and mail your return to the following address:

Operation Charlie Bravo

Attn: Returns

1670 E. North St.

Crown Point, IN 46307

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 7 days to process returns and 7 days from the receipt of your item to process your return/exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

Any face covering product and coffee.

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Please Note

Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: